Spotcap complaints policy

We aim to give you the best possible service at all times. However, should you feel that you have reason to complain, please get in touch so we can put things right. Your complaint will be handled sensitively and in accordance with FCA regulations. Lodging a complaint will not affect any future credit applications you make to Spotcap.

How to make a complaint

To submit a formal complaint to us, please fill in the form below. We will make an initial response to your complaint by email or phone, within two working days.

Should you feel that Spotcap’s handling of your complaint has not been satisfactory, you may be eligible to use the Financial Ombudsman Service. This option is only available to micro-enterprises or private individuals and excludes limited companies operating under unregulated credit agreements. Learn more at www.financial-ombudsman.org.uk.